Pairing Errors
If an error occurs during pairing, check the list below before re-attempting pairing as described in “Bluetooth Pairing”.
- Did you press the camera OK button and tap [PAIR] at the same time?
- If you wait too long between pressing the button on the camera and tapping the button in SnapBridge, pairing will fail and an error will be displayed. Operate both buttons simultaneously.
- Is Bluetooth enabled on the smart device?
- Enable Bluetooth on the smart device.
- Is the SnapBridge app currently paired with five cameras?
- The SnapBridge app can be used to pair the smart device with a maximum of five cameras at a time. If you wish to pair with additional cameras after this limit is reached, you will first need to end pairing with one or more of the current cameras.
- Is the camera already paired with your device?
- To view the cameras currently paired with your device, go to the
tab, tap 
, and select [Switch cameras]. - Are you also running the SnapBridge 360/170 app?
- If you have used the SnapBridge 360/170 app to pair the smart device with a KeyMission 360 or KeyMission 170, end pairing. For details on ending pairing with SnapBridge 360/170, refer to the online help for the SnapBridge 360/170 app.
The SnapBridge app cannot be used for pairing while the SnapBridge 360/170 app is running. Exit the SnapBridge 360/170.
To exit the app, you must also terminate it in the background. The procedure varies with the smart device; see the documentation provided with your device for details.
- Are you experiencing radio interference?
- Pairing may fail in the vicinity of microwave ovens and other devices that generate radio-frequency interference. Try moving to another location.
- Are location services disabled?
- Devices running Android versions earlier than version 12 will be unable to detect the camera with location services disabled. Enable location services before proceeding.
- Are Bluetooth permissions enabled?
- Users of devices running Android version 12 or later will not be able to use the SnapBridge app if Bluetooth permissions (permission to search for and connect to nearby Bluetooth devices) were not granted in the dialog displayed when the app was launched. Enable Bluetooth permissions if you have not already done so. For information on enabling Bluetooth permissions, see the documentation provided with your smart device.
- Is “NearBy” enabled on the smart device?
- Pairing may fail if “NearBy” is enabled. Disable it and try again. For information on using “NearBy”, see the documentation for your smart device.
- If errors persist
- If you are still unable to pair the devices after checking the above solutions, the following procedure may solve the problem.
Turn off the camera and then turn it back on again, exit the SnapBridge app, and then tap the SnapBridge icon again to launch it.
To exit the app, you must also terminate it in the background. The procedure varies with the smart device; see the documentation provided with your device for details.
- You can also try turning Bluetooth off and then on again.
- Did you press the camera OK button and tap [Pairing] at the same time?
- If you wait too long between pressing the button on the camera and tapping the button in SnapBridge, pairing will fail and an error will be displayed. Operate both buttons simultaneously.
- Is Bluetooth enabled on the smart device?
- Enable Bluetooth on the smart device. After enabling Bluetooth on the iOS device, go to the iOS settings app, tap [SnapBridge] in the app list, and confirm that Bluetooth is enabled.
- Is the SnapBridge app currently paired with five cameras?
- The SnapBridge app can be used to pair the iOS device with a maximum of five cameras at a time. If you wish to pair with additional cameras after this limit is reached, you will first need to end pairing with one or more of the current cameras.
- Is the camera already paired with your device?
- To view the cameras currently paired with your device, go to the tab, tap , and select [Switch cameras].
- Are you also running the SnapBridge 360/170 app?
- If you have used the SnapBridge 360/170 app to pair the smart device with a KeyMission 360 or KeyMission 170, end pairing. For details on ending pairing with SnapBridge 360/170, refer to the online help for the SnapBridge 360/170 app.
The SnapBridge app cannot be used for pairing while the SnapBridge 360/170 app is running. Exit the SnapBridge 360/170.
To exit the app, you must also terminate it in the background. See here for details on exiting the app.
- Are you experiencing radio interference?
- Pairing may fail in the vicinity of microwave ovens and other devices that generate radio-frequency interference. Try moving to another location.
- Is the camera already listed in the iOS Settings app?
- If the SnapBridge app has previously been used (successfully or unsuccessfully) to pair the camera with the iOS device, the camera is already registered as a device in iOS. If you try to pair the iOS device with the camera in this state, the camera name will not appear on the iOS device, or you will not be able to pair with the camera by tapping the camera name. Request iOS to “forget” the camera before proceeding.
- If SnapBridge displays a pairing failure dialog while the camera displays a pairing completion screen when pairing with a COOLPIX camera
- When performing the pairing procedure again, if a pairing completion screen appears on the camera, turn off the camera and turn it on again.
- If errors persist
- If you are still unable to pair the devices after checking the above solutions, the following procedure may solve the problem.
Turn off the camera and then turn it back on again, exit the SnapBridge app, and then tap the SnapBridge icon again to launch it.
To exit the app, you must also terminate it in the background. See here for details on exiting the app.
- You can also try turning Bluetooth off and then on again.